Privacy Policy for Hold On
Effective Date: 21 Jan 2026
1. Introduction
Welcome to Hold On (“Hold On,” “we,” “our,” or “us”).
Hold On is a mental wellness and peer-support platform designed to provide users with access to survivor stories, emotional wellbeing resources, educational content, videos, audio content, community features, and tools that support personal growth and recovery.
We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the Hold On mobile application, website, and related services (collectively, the “Services”).
By using Hold On, you agree to the collection and use of information as described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
When you create an account or use our Services, we may collect:
- Email address
- Phone number
- Anonymous username or display name
- Profile preferences
- Feedback submissions
- Support requests
- Messages, comments, or content voluntarily shared through the platform
- Information submitted through contact forms
We do not require users to provide their legal name.
2.2 Wellness and Personal Content
You may voluntarily provide information relating to:
- Emotional wellbeing
- Recovery experiences
- Addiction recovery journeys
- Mental wellness challenges
- Personal stories and reflections
- Community interactions
Providing such information is optional and entirely under your control.
2.3 Automatically Collected Information
When you use the Services, we may automatically collect:
- Device type
- Operating system version
- Device identifiers
- App version
- Language settings
- Usage statistics
- Session information
- Crash reports
- Diagnostic data
- Log information
2.4 Cookies and Similar Technologies
We may use cookies, analytics tools, SDKs, and similar technologies to:
- Improve app performance
- Analyze usage trends
- Maintain security
- Personalize user experience
3. Device Permissions
Depending on the features you use, Hold On may request permission to access:
Audio Access
To play guided content, survivor stories, and audio resources.
Video Access
To stream and display video content.
Notifications
To send reminders, updates, support messages, and service-related announcements.
Storage Access
To cache content, save user preferences, or enable uploads where applicable.
You may manage permissions through your device settings at any time.
4. How We Use Information
We use information to:
- Create and manage accounts
- Authenticate users
- Deliver platform features
- Provide emotional wellness resources
- Improve Services
- Monitor performance and security
- Respond to inquiries
- Prevent fraud and abuse
- Comply with legal obligations
- Provide customer support
- Personalize user experiences
5. Legal Basis for Processing (EEA, UK, and Similar Jurisdictions)
Where required by law, we process personal information based on:
- User consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Protection of users and platform security
6. Sharing of Information
We do not sell personal information.
We may share information with:
Service Providers
Trusted vendors that help us operate the Services, such as:
- Cloud hosting providers
- Analytics providers
- Customer support platforms
- Communication providers
- Security and fraud prevention services
Legal Requirements
We may disclose information if required to:
- Comply with legal obligations
- Respond to court orders
- Protect user safety
- Protect our rights and property
- Investigate unlawful activities
Business Transfers
If Hold On undergoes a merger, acquisition, restructuring, or sale, information may be transferred as part of that transaction.
7. Data Retention
We retain information only as long as necessary to:
- Provide Services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it will be securely deleted or anonymized.
8. Data Security
We implement appropriate technical and organizational measures to protect information, including:
- Encrypted transmission using HTTPS/TLS
- Secure cloud infrastructure
- Access controls
- Authentication measures
- Security monitoring
- Regular software updates
While we strive to protect information, no method of transmission or storage is completely secure.
9. Children’s Privacy
Hold On is not intended for children under 13 years of age (or the minimum age required by applicable law).
We do not knowingly collect personal information from children.
If we learn that a child has provided personal information without parental consent, we will take steps to remove such information.
10. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your information
- Correct inaccurate information
- Delete your information
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
To exercise these rights, contact us using the details provided below.
11. Account Deletion
Users may request deletion of their account and associated personal information by:
- Using the in-app account deletion feature, if available; or
- Contacting us at: [support email]
Upon verification, we will delete or anonymize information unless retention is required by law.
12. International Data Transfers
Your information may be processed and stored in countries outside your place of residence.
Where required, we implement safeguards to ensure information receives adequate protection.
13. Third-Party Services
Hold On may use third-party services that collect information independently.
Examples may include:
- Firebase
- Google Analytics
- Apple Services
- Cloud hosting providers
- Customer support tools
- Push notification services
Users should review the privacy policies of these third-party providers.
14. Important Mental Health Disclaimer
Hold On is a peer-support and wellbeing platform.
Hold On is not a medical provider, mental health clinic, crisis intervention service, emergency service, or healthcare provider.
Information provided through the Services is for informational and supportive purposes only and is not intended as medical, psychiatric, psychological, or therapeutic advice.
If you believe you are experiencing a medical emergency, are at risk of self-harm, or require immediate assistance, contact local emergency services or a qualified healthcare professional immediately.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted within the application and/or on our website with an updated effective date.
Continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.
16. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Company Name: Hold On (Claire Smith
Email: Support@holdonwegotyou.com
Support Email: Support@holdonwegotyou.com
Website: https://holdonwegotyou.com
Address: Carrickleck, lisaturrin view, Kingscourt, Co Cavan